T&C’s

Terms and Conditions

Payments

We accept credit card or debit card payments via a secure server which encrypts the information before sending across the internet. Cards we accept include: MasterCard; Visa; Visa Delta; Solo; Switch; Maestro. We also accept PayPal. For payment of goods on collection we will accept cash payment.

Prices

Please note that all transactions will be carried out in pounds sterling. Product prices on the site are shown to include VAT at the flat rate scheme of 6.5%
Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.

We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, blackcountrybeads reserves the right to decline orders for bulk or high value purchases.

Credit Card Security

At the payment stage of the ordering process, you will be passed on to a Secure Order Processing page hosted by our payment partner Stripe. Your details will be encrypted by 128-bit industry-standard Secure Socket Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it. In addition, for extra security, your payment details go direct to the bank and we never even see them.

Privacy Policy

We take the security of your data very seriously. We collect only the basic personal details required to process your order. We do not release, sell or share this information with any other companies, organisations or individuals.

Delivery and Urgent Orders

We aim to dispatch orders within one working day of receipt,  We use Royal Mail and Parcel Force for heavier packages. They may need to be signed for so please try to give a delivery address where someone will be present to receive the parcel. We can send to a work address or deliver to a neighbour if requested to do so. Any orders received before midday will be shipped that same day!

Priority Delivery Service

This service is only available for the UK mainland. In some remote areas such as the Scottish highlands it may be a 2 day service. A signature is always required on delivery.
Please select special delivery if you need guaranteed next day delivery and this must be made before 2pm on the day to make sure your items arrive before 12pm the very next day.

Postage Costs

We have standardised UK (excluding Channel Islands) postage charges and rates as follows:
FREE Shipping on all orders which can take up to 3 days on average
if you need faster services, prices will be shown while in checkout.

Returns

7 Day Money Back GUARANTEE!

Changed your mind? Colour did not look right? or you just did not like it?
No hassle returns means you just send it back in its original condition and you get your money back (excluding postage costs).

Any items purchased including free postage items can be returned, please be aware the buyer is liable for return postage costs and postage costs are deducted from any refunds given including free postage items.

Please check your order carefully when it arrives to ensure everything is correct and suitable for your purposes. If there are any problems with your order please email us at info@blackcountrybeads.co.uk or telephone 0845 269 9873 / 0795 808 3000 Monday-Friday 9am-4pm

Faulty Goods

Please notify us of any faulty goods within 7 days. We will either replace the item or credit/refund your account. We may require you to return the item to us but please contact us first.
We hope you will never have a problem but be assured that if you do our staff will make every effort to resolve it in a speedy and courteous way.

Environmental Policy and Social Responsibility

We use the very best suppliers for all our stock and have done for the past 4 years of trading.
Please be aware that most of our items are not suitable to babies or toddlers due to the size of our items. There is always a choking hazard with small colourful products so we hold no responsibility if anything is caused by our products.

Copyrights

All contents and information on this site including without limitation text, graphic and images, is the property of blackcountrybeads or the property of their respective owners and is protected by United Kingdom copyright laws.

Business Information

Blackcountrybeads is owned by 3drom Limited, a registered limited company in the United Kingdom, we are VAT registered under the flat rate scheme.

Limited Company No. 08450091
VAT Registered No. 251502541

 

 

 

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